Case Study

Commercial & Government Staffing Agency / Financial Management Firm

Size
Size

Internal employees:
40

Contractors
Contractors

Thousands
per year

Devices
Devices

Desktops, Laptops, Network w/ WiFi, Servers, VoIP telephony system

Challenge

  • Employee mailboxes running out of space that requiring email purging
  • Frequent dropped phone calls and/or poor line quality
  • Various desktop operating system bugs, nuances, issues that slowed employee performance and caused frustration
  • Lacked ability to work remotely – a much desired capability for internal employees
  • Lacked sufficient anti-virus coverage throughout the environment
  • All IT issues funneled up to the company’s comptroller who is NOT an IT professional.

Services Offered

Workstation Icon

Managed Desktop

Cloud Icon

Managed Server

Network Icon

Managed Network

Managed Printer Icon

Managed Printer

Office 365 Icon

Managed Office 365

Computer Laptop Icon

Professional Services

Solutions Delivered

Seamlessly migrated client’s email into the cloud with Office 365. This provided employees with 10x more mailbox space and a more reliable infrastructure. The client no longer has to worry about important emails getting deleted in favor of new inbound emails.

Separated the client’s voice and data lines to dedicate bandwidth to the voice network. This immediately improved voice quality as well as eliminating dropped calls. Internet data speeds also increased.

Installed agent based monitoring to the desktop and server infrastructure allowing client’s Network Operations Center (NOC) of IT Professionals to proactively monitor and remediate employee issues. This provided every employee direct access to VT via phone, email & ticketing system for immediate assistance when needed. This freed up the client’s comptroller to focus on their intended responsibilities.

Deployed a centrally managed anti-virus solution to the client’s desktop and server infrastructure to proactively defend against various cyber threats.

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Avoid expending valuable time, energy and resources training internal personnel to manage the increasingly complex technologies required to run a successful business. Let Vertical Technologies’ handle your full scale IT to support your small business needs. Vertical Technologies guarantees quality-customized solutions, from infrastructure management to printer malfunctions and everything in between. Fill out the form below to receive your personalized quote or for more information call us at: (210) 338-3890.